Customer Reviews

Holt Phillips Services IconHolt Phillips Services

4618 East Highway 20, Niceville

4.8 222 reviews

  • Avatar Terry Wintermann ★★★★★ a month ago
    We recently contracted with Holt Phillips for a new heat pump system. Randy was great at explaining the system and helping us choose the best product for our home. Matt and Nick installed the system within a matter of hours on the decided … More install date. Everything went smoothly as they were knowledgeable about their job. They were polite, considerate and efficient. I had a few questions and needed a little tech help after installation that Randy provided immediately. Great company to work with and the system is doing exactly as described.
  • Avatar Manda ★★★★★ 2 months ago
    Holt Phillips is the best HVAC company in my local area. There is always someone available, unlike other companies, they don't try to sell you things you don't need, service is always at a reasonable price and the owner even runs … More service calls! They replaced the part I needed within a few days and I haven't had any problems since! Out of all the companies I called they had the cheapest trip fee in the county!!! Highly recommend using them for all of your HVAC needs!!
  • Avatar David McClintic ★★★★★ 2 months ago
    Great work. Great interaction. Fair price. All the cats in Florida know if you want your comfort environment , Holt Phillips provides the quality service required for a hot humid area. These guys know HVAC and will help find the right … More solution for your living space. Highly recommend.
  • Avatar Linda cox ★★★★★ 3 months ago
    Troy was very professional and friendly. He did a great job..
  • Avatar Ann Grant ★★★★★ 3 months ago
  • Avatar Robert DeAngelis ★★★★★ 4 months ago
    Service technician arrived on time, performed the maintenance promptly and was courteous.
  • Avatar Cheryl Godbee ★★★★★ 3 months ago
    Excellent service. Even came out on Sunday to fix a problem that we had on our air conditioner. While there, they discovered a warranty issue and, within three days, fixed that too. I cannot say enough amazing things about Holt Phillips! … More I’ve been a loyal customer for twenty one years.
  • Avatar Laura Landsberger ★★★★★ 4 months ago
    Outstanding service!
  • Avatar Samuel Hays ★★★★★ 4 months ago
    Timely, thorough, swift and courteous!
    Total quality service and customer orientation!
  • Avatar Deborah Riggs ★★★★★ 4 months ago
    Braden was friendly, efficient, and patiently answered our questions. Great service as always with you guys!
  • Avatar Judith Smith ★★★★★ 4 months ago
    Holt Phillips has been a very dependable company for us. Jesse contacts us that he is on his way, and services our AC promptly and correctly. Very good service.
  • Avatar Rosa Ramirez ★★★★★ 4 months ago
    Fast service, very professional
  • Avatar Eileen Prokes ★★★★★ 5 months ago
    As always. Excellent!
  • Avatar Ryan Brown ★★★★★ 5 months ago
  • Avatar Tom Huene ★★★★★ 5 months ago
    Excellent- Technican was on time - completed all requirements excellently and was very knowledgeable on all aspects of system and friendly
  • Avatar Rob Hickey ★★★★★ 5 months ago
    Great service! Jesse was professional and quickly completed the job.
  • Avatar Peggy Herbig ★★★★ 5 months ago
  • Avatar Jan Flowers ★★★★★ 5 months ago
    Arrived ontime. Very courteous and honest.
  • Avatar robert swim ★★★★★ 5 months ago
    The service and communication is top notch, best I've dealt with in recent memories!
  • Avatar Tricia Brunson ★★★★★ 6 months ago
    Holt Phillips saved the day for me. I got home from a trip and found my A/C was out….and a hurricane was headed our way. Even though they had just sent their technicians home, a fantastic guy was at my front door and took care of the repairs … More in no time at all!
  • Avatar Gustavo Beltra ★★★★★ 6 months ago
    My AC went out. My home insurance company assigned two different vendors and they both cancelled without even a phone call. Without AC for 10 days called Holt Phillips at 5:00 PM hoping to get a slot in the next couple of days. They came … More that night and fixed my problem. Already have them for my yearly AC maintenance. My HVAC company from now on, no questions. Thank you guys
  • Avatar Debbie Hunt ★★★★★ 6 months ago
    I have never had a negative experience with Holt Phillips. We have been customers for many years and we will continue to use them. Amanda is the best and she's always gives 100%. Highly recommend. 👍
  • Avatar Caroleen Swanson ★★★★★ 6 months ago
  • Avatar Charlie Rust ★★★★★ 6 months ago
  • Avatar Tiffany Bednarik ★★★★★ 6 months ago
    Called when the ac went out. They came within 3 hours and had the problem fixed in 15 minutes. Actually had to leave for an appt. And the gentleman that came to fix it closed all the windows before leaving. Definitely 5 stars.
  • Avatar Edna Ingham ★★★★★ 6 months ago
    Very honest company. Usually they come out to fix your problem in a few hours, on the same day. Great company!
  • Avatar Kay Brewer ★★★★★ 6 months ago
    All Holt Phillips techs are well trained and dependable. We’ve hired them often in the last 20+ years for all sorts of mechanical/electrical/appliance work from installing whole house central air units to installing a ceiling light. Highly … More recommend them.
  • Avatar danna clines ★★★★★ 7 months ago
  • Avatar Donna Holman ★★★★★ 7 months ago
    Holt Phillips consistently does a great job for my Real Estate clients as well as my personal home. The new owner Randy cares about making sure his techs have done the absolute best job possible.
  • Avatar Mitch Bolin ★★★★★ 7 months ago
    Excellent service! I use Holt-Phillips for all my A/C needs. Micheal Phillips and his team are always quick to respond and provide superb service. My go to A/C team!
  • Avatar J ★★★★★ 7 months ago
    Customer service is excellent. The technician repairing our air conditioner was knowledgeable and courteous. Holt Phillips can always be counted upon when repair is needed.
  • Avatar Shannon Yarbrough ★★★★★ 7 months ago
    Jesse was on time, quick, polite and explained what he did to fix the issue! Price was great for the service and I will 100% recommend both Jesse and Holt Phillips to anyone who mentions any problems with their ac/heat system. They will … More be the first we call every time based both Jesse’s service and the offices polite staff.
  • Avatar David Felix ★★★★★ 7 months ago
    Prompt service & reasonable!
  • Avatar Stephanie Lawson ★★★★★ 7 months ago
    Excellent service! Were able to show up and fix the ac the same day it went out! Very reasonable charges as well. Highly recommend Holt Phillips.
  • Avatar Gene The Beach ★★★★★ 7 months ago
    We are very, very happy with our new HVAC Trane, along with the proficient and dedicated team that make this type of schedule possible – during the summer heat of NW Florida! A big “Thank you” to all…
  • Avatar Lynne McMullin ★★★★★ 7 months ago
    Technician was fast, knowledgeable, and very polite. Great experience
  • Avatar Brent Bassham ★★★★★ 7 months ago
    Jessie was outstanding - incredibly thorough and knowledgeable and patiently answered all my questions. Holt-Phillips is fortunate, indeed, to have a guy like Jessie. Thanks so much, Jessie!
  • Avatar Beth Wright ★★★★★ 7 months ago
    I really appreciate the work Jesse did at our house . Holt phillips was good at communicating times for service, estimates and for providing efficient service. I recommend them .
  • Avatar Blake Daughtry ★★★★★ 8 months ago
    The company was awesome. Called them, they got out quickly and fixed the problem. Would definitely use them again!
  • Avatar Kristi Crisler ★★★★★ 8 months ago
    Great job!!!
  • Avatar T K ★★★★★ 8 months ago
    Called Holt-Phillips night before 7:00 pm - Surprised they answered the phone- stated:”would be there between 8:00- 8:30 “. Replaced capacitor - completed job by 0825. Air On .. No complaints. Thank you
  • Avatar Sonya Blake ★★★★★ 8 months ago
    Wonderful customer service from Christie in the office and so kind and professional.
    Also, Randy Joyner did a great job checking my A/C unit. Very glad they helped me. Highly recommend.
  • Avatar Stephanie Gagliano ★★★★★ 8 months ago
    Troy was professional and informative and took care of our AC issues quickly. Will definitely use Holt Phillips again.
  • Avatar C Fogle ★★★★★ 8 months ago
    Amazing comms with the office - and an amazing tech in Justin! On time, super knowledgeable, and friendly. We will be requesting Justin on any future work!
  • Avatar S FS ★★★★★ 8 months ago
    Quick response, great service resolving all issues, friendly courteous technician. Justin of Holt Phillips Services always provides excellent HVAC service.
  • Avatar Pauline Davis ★★★★★ 9 months ago
    Great customer service.
  • Avatar paula Haaser ★★★★★ 9 months ago
    The technicians are always absolutely wonderful. I’m glad that I have them to count on.
  • Avatar Mikie Folio ★★★★★ 9 months ago
    I could not be more pleased with the services received from Holt Phillips Services. They responded quickly to my call and had someone servicing our AC unit within hours. Not only was the service prompt but provided it with courtesy and … More care. Troy could not have been nicer. We are beyond pleased and highly recommend calling them for your needs and maintenance.
  • Avatar darlene OHanlon ★★★★★ 9 months ago
  • Avatar sallie colwick ★★★★★ 9 months ago
    Honest, fair price, good equipment! I trust them
  • Avatar Rob Douglas ★★★★★ 9 months ago
    I needed a new HVAC system. I called 3 companies in the area. I have to say that these guys win all the way around. They had the best consultation experience, the best apples to apples pricing, and installed the day after I said go. One … More minor install issue but they took care of it within 24 hours of my call to them, so great after the sale service as well. I would say to at least call them if you need anything HVAC related.
  • Avatar Tracy ★★★★★ 9 months ago
    Awesome people awesome service installed a unit for me with no problems I highly recommend them to anyone who needs any type of A/C work done !! Professionals in Every phase!!!
  • Avatar Paul Garvey ★★★★★ 9 months ago
    The technician was very responsive, coming out to fix our problem within 2 hours from the time I called. He diagnosed our issue immediately and I couldn't be happier with the result! Will definitely call Holt-Phillips again the next … More time I need service. THANK YOU!!!
  • Avatar Jeff Henley ★★★★★ 9 months ago
    I have done business with Holt Phillips for over 8 years. The customer service and their quick responses keep me coming back! Some of the faces have changed but the quality of service remains the same. Shout out to Nick Scatton for the … More quick and quality replacement of one of our air handlers today. Quality work completed fast and no surprises at invoice time. Thanks to the whole team at Holt Phillips! A +
  • Avatar jerry gibson ★★★★★ 9 months ago
  • Avatar Emily Doucette ★★★★★ 9 months ago
  • Avatar Laura Cumbee ★★★★★ 9 months ago
    The crew arrived on time and worked hard to install our new air conditioner. Even though it was extremely hot, the gentleman worked through it all and got everything installed and working for us. They were friendly and upbeat through the … More whole process. Our air conditioner is working great and we are so happy with the services at HOLT-PHILLIPS.
  • Avatar stew3hui ★★★★★ 9 months ago
    Needed repairs on our AC unit on a Sunday. Called Holt Phillips and was talking to a representative before the third ring. Scheduled a time and the technician (Justin) was here within 15 minutes of the earliest arrival time. He was courteous, … More friendly and proficient in fixing our AC. Highly recommend Holt Phillips for any repairs one may need.
  • Avatar Rick W ★★★★★ 9 months ago
    Holt-Phillips employees are very well-trained, efficient and thorough.
  • Avatar Richard Kersten ★★★★★ 9 months ago
    Long time local HVAC company came to the rescue at 6:30pm on Saturday. Turns out the wife was right, bad capacitor and corroded wire. Justin quickly repaired the unit and back online in 20 minutes. Will use them in the future and will … More definitely set up a yearly schedule!
  • Avatar Shelli Warren ★★★★★ 9 months ago
    Very efficient service. Employees are extremely courteous.
  • Avatar Jessica M ★★★★★ 9 months ago
    Holt was fantastic—quick and effective every time! Couldn’t recommend them enough!
  • Avatar George Gaspard III ★★★★★ 10 months ago
    Prompt, precise, and affordable, customer first policy that’s direct, identifies the problem and addresses it, no attempt to pressure or provide needless or additional service, definitely 5 stars
  • Avatar Geraldine Tanner ★★★★★ 10 months ago
    Very pleased with service!! It was quick and the service man was very nice and professional! Would definitely recommend you all !! Justin was extra nice!!
  • Avatar michael Floyd ★★★★★ 10 months ago
    My A/C air handler was down for 10 days due to parts having to be ordered. Holt - Phillips Services went above and beyond to make sure my wife and I were comfortable during this time. I have used Holt Phillips Services for around 30 years … More and highly recommend them for all your heating and cooling needs. They are very professional and always courteous. I won't use anyone other than Holt Phillips Services!
  • Avatar Marsha - marplinx ★★★★★ 10 months ago
    Have used Holt AC for years - always fair, reliable, and excellent customer service. Maintenance and Installers were knowledgeable and very professional. Will continue to use this company for air and heating needs.
  • Avatar Tara Thomson ★★★★★ 10 months ago
    Came out fast. Very courteous and professional and very reasonable. Will use them again.
  • Avatar Bunni Farnham ★★★★★ 10 months ago
    The tech was very nice and knowledgeable he emailed me quotes on some services I might want to have done. He completed the maintenance and ask me if I had questions. Love this company I feel I can trust them.
  • Avatar Jeff Fraley ★★★★★ 10 months ago
    The technician, Dusty, arrived on time and quickly discovered the issue and he resolved the problem. Thanks
  • Avatar Chris Corbitt ★★★★★ 10 months ago
  • Avatar David D. Cason (Pastor C.) ★★★★★ 10 months ago
    Friendly and professional. Justin the technician of Holt Phillips Services will be highly recommended to others seeking A/C service 👍🏻 😀
  • Avatar Ann Olszewski ★★★★★ 10 months ago
  • Avatar Angie Linder ★★★★★ 10 months ago
    Prompt, caring professionals who have taken care of our AC units for 30 years and charge very fair prices for the work.
  • Avatar Kerry Lynn Rateliff ★★★★★ 10 months ago
  • Avatar Keith Reyher ★★★★★ 10 months ago
    Troy was the technician who came out to service our HVAC system today, and he was very professional and informative. He explained what and why he was doing the things he did, and was very easy to communicate with. I very highly recommend … More him and the whole Holt Phillips team. They are a pleasure to work with!
  • Avatar Patricia Johnson ★★★★★ 10 months ago
  • Avatar don ★★★★★ 11 months ago
  • Avatar Marti Ross ★★★★★ 11 months ago
    Dusty arrived on time, listening carefully for our concerns and was detail oriented. He completed our service in less than an hour!
  • Avatar Paul Burton ★★★★★ 11 months ago
    Friendly, polite and efficient service.
  • Avatar John Powell ★★★★★ 11 months ago
    Quality service at a reasonable price. This is why I keep returning to Holt Phillips for HVAC maintenance/repair needs.
  • Avatar Sandy Paulson ★★★★★ 11 months ago
    Fast & courteous service. Very helpful explanations.
  • Avatar John Wilson ★★★★★ 11 months ago
    I highly recommend Holt Phillips. Their service was on time, the tech was very knowledgeable and informative on preventive maintenance.
  • Avatar Burney Floyd ★★★★★ 11 months ago
    on time after hours and very knowledgeable and quick, I would definitely recommend this ac company
  • Avatar E S.E. ★★★★★ 11 months ago
    Always answer the phone, call back, come right away, and are transparent and honest. A+ service
  • Avatar Ian ★★★★★ 11 months ago
  • Avatar Tami Rhodes ★★★★★ 11 months ago
    Very informative and I appreciated the time took explaining things to me.
  • Avatar Anthony Guess ★★★★★ 11 months ago
    We receive quality service from Holt Phillips for the last 25 years. With the new owner, the service has been maintained even with their limiting their service area. I am grateful they made an exception and hope that an increase in staffing … More will lead a return to an increase in service area.
  • Avatar Victoria LlanesDiaz ★★★★★ 11 months ago
    Justin was wonderful - very knowledge, polite, and helpful young man.
  • Avatar William Michalec ★★★★★ 11 months ago
    Holt Phillips always does a thorough job with service checks. They also installed a furnace and air conditioner that have been flawless for two and one-half years. Fine company.
  • Avatar Pam Mayfield ★★★★★ 11 months ago
    I have always experienced accurate, fairly-priced & professional service from Holt Phillips. I sincerely appreciate Mr. Doucette's exceptional knowledge of my HVAC system and the thorough attention he gave to my issues today. He … More is a prime example of why Holt Phillips continues to receive superior ratings!
  • Avatar Linda Zemba ★★★★★ 11 months ago
    Troy was on time, thorough with my AC check! Good for another year! Gave me literature for an air purifier. No hard sell and answered all my questions! Feel confident with Holt Phillip's for my heating and air conditioning needs. … More
  • Avatar Alan Carr ★★★★★ 11 months ago
  • Avatar Jessica Maxfield ★★★★★ 11 months ago
    Our tech...was on time...curious and informative. We're very happy with the service provided to us.
  • Avatar Robert Montgomery ★★★★★ 11 months ago
    Justin did an incredible job going his service visit. Beyond the call of duty. I now have such a better understanding about my system.
  • Avatar Trish Reynolds ★★★★★ a year ago
    Dependable service with reasonable prices
  • Avatar David Stanton ★★★★★ a year ago
    I emailed Holt Phillips Monday morning that my Trane A/C unit wasn’t pumping any cold air. They quickly contacted me and scheduled a visit (between 10 -12) the next day. Randy and his able assistant arrived right at 1000hr and diagnosed … More a bad compressor after 20 minutes. He said a new compressor would be sourced from FWB Wednesday and they’ll return early Thursday. They arrived at 0800hr and wrapped up at 1130hr. I’ve been a Holt Phillips customers since 1997 and have never been disappointed with their operation, sales or service. Thanks again for your continued excellence.
  • Avatar Wendy Clines ★★★★★ a year ago
  • Avatar Micheal Holt ★★★★★ a year ago
    We have been using Holt Phillips for over 30 years they always do and excellent job. Technicians did an excellent job. Completely satisfied with the service and the professionalism highly recommend Holt Phillips far all heating and air … More conditioning needs,
  • Avatar Jake ★★★★★ a year ago
    It was time to replace my 24 Year old Trane HVAC. I called my local dealer on a Saturday and Holt Phillips answered the call right away with a human office worker. They sent someone that day within 2 hours. They gave me the best quote out … More of 6 companies. They came right away with the system I wanted. They listen to all my wants and ensured all my needs were met also. The removal and install crew did a professional and clean installation. This whole experience is exactly what I wanted it to be. I am very very satisfied and will continue to contact Holt Phillips for my HVAC needs.
  • Avatar Rick ★★★★★ a year ago
    Holt-Phillips has, for many years, provided me with exceptionally good and timely service and efficient, reliable equipment. Its employees are very well-trained, efficient and very professional. I highly recommend Holt-Phillips to you. … More
  • Avatar Tim Lord ★★★★★ a year ago
    Excellent service and knowledgeable staff. I like the new service management plan they are implementing, I hope it saves me money. I’ve used Holt Phillips for twenty years, very pleased.
  • Avatar Leah Hodge ★★★★★ a year ago
    Always polite and explain all repairs and needs.
  • Avatar Martin Draeger ★★★★★ a year ago
  • Avatar Sara Lowe ★★★★★ a year ago
    Very thorough inspection and information on what needed to be done. Did repairs/update as explained. Excellent service as always.
  • Avatar Skip Feese ★★★★★ a year ago
    Best AC technicians around. They were on time, courteous, knowledgeable, and efficient.
  • Avatar ODA521533 ★★★★★ a year ago
    Great service by our service rep Henry.
  • Avatar Linda Harris ★★★★★ a year ago
  • Avatar David Grappy ★★★★★ a year ago
    Service was thorough and timely. Technician was courteous, friendly and knowledgeable. Will call again when I need service
  • Avatar Richard Dolby ★★★★★ a year ago
  • Avatar Randy Joyner ★★★★★ a year ago
    Quality work and great employees
  • Avatar Thomas Whittemore ★★★★★ a year ago
    Competitive price. Professionally installed new ducting and HVAC system on time. Staff and installation crew were diligent and well trained to carry out the work. I would hire them again.
  • Avatar F ★★★★★ a year ago
  • Avatar Barry Murray ★★★★★ a year ago
    Terry and the whole team came on time and did a professional job installing new lights and bathroom ventilation fans. I will be pleased to have any of these men into my house to provide hvac and electrical needs in the future.
  • Avatar Becky Piel ★★★★★ a year ago
    I am so grateful for the attentive and quick service response to my call this morning. Holt Phillips listened to my issue and had an electrician to my house in an hour to take care of my two installations. My electrician was careful and … More attentive to my situation and took care of right away. Many thanks!
  • Avatar Susan Bridges ★★★★★ a year ago
    The tech was on time, knowable and polite
  • Avatar Robert Luitjens ★★★★★ a year ago
    Awesome service
  • Avatar David LeDuc ★★★★★ a year ago
    Always top notch service
  • Avatar EODtom s ★★★★★ a year ago
    Justin was awesome! He's knowledgeable, friendly, and fast. Will recommend if asked!!!
  • Avatar Calvin Smith ★★★★★ a year ago
  • Avatar john chodacki ★★★★★ a year ago
    most professional and personable. open discussed options and related costs. Definitely a compny I can trust
  • Avatar Bonnie Mucklow ★★★★★ a year ago
  • Avatar Barbara Bauman ★★★★★ a year ago
    Our guy was awesome! Very professional and thorough. Thank you.
  • Avatar Kurt Lueck ★★★★★ a year ago
  • Avatar Gaylene Ponas ★★★★★ a year ago
    Professional, very knowledgeable, courteous, and excellent service highly recommend
  • Avatar Diana Conlee ★★★★★ a year ago
  • Avatar Jennifer Simpler ★★★★★ a year ago
    Very curious company from beginning to end. Karen was great with setting up my appointment and the gentleman who did the service call was on time and very professional. I highly recommend this company. Prices was great too! Ty
  • Avatar Kathy Moyer ★★★★★ a year ago
    With the cold weather and holidays coming, my gas furnace decided to go on the fritz. Regardless, I was hesitant to call a repairman because of the known costs of calling 'a guy'. Luckily, I called Holt Phillips first because … More I am very pleased with the entire process that took place. Office manager was very nice and accommodating. Justin came out that same day with pleasant customer service and explained everything that was going on. His associates supported him with great personable team work. They stayed in contact with me about finding the part and didn't default to installing a whole new furnace. They worked with my schedule to return with the replacement part. I will be sure to call them for any future needs and I will not hesitate to refer them now that 'I know a guy'.
  • Avatar Jonathan DeMastry ★★★★★ a year ago
    We had a major storm that let loose and power blew entire street. So everything needed reset even our WiFi to phones and tvs. So called and within an hour someone was at my home and got my home from 88 degrees since the HVAC and heating … More and Control monitor needed rest. He was here for an hour an half and cleaned out our line with hot water and I actually used baking soda and cleaning white vinegar. Lift up the top of plastic tube that drains outside has light power strings attached. I did mine with a butter knife. Be careful don’t pull so far away from pole or you’ll the wiring out. So run hot water down tube and any flow that is slow pour in baking soda from a hot coffe pot jus ran of water the. Add baking soda by small spoon then stop pouring the swater and pour cleaning vinegar. It’ll sizzle and place cap back on top but don’t push down so the sensor can get the bubbles to clean the water dropper, which ours was full from outside which I made sure the line has clear ending after it stops. I just noticed a huge volcano gurgling and now I can run a coffee pot of hot water and pot and pour it down that line once a month and it clearly flows and the sensor is not jammed too. Use a short funnel its easy and do this to your drains in bathroom and sinks and anywhere waster goes down. Did my washer and that musty smell just went away. I had a full gallon of cleaning vinegar and put in empty water and added two boxes of backing soda that normal size for a 1$ then the gallon of vinegar this also saved my drains in garage where my washer and dryer are. I cleaned that’s and where the water comes out washed that hose into home drain exploded with bubbles and my washed n even the entire garage smells jus plain. No musty smell!! Use boxed for fridge in cars and you’ll be amazed with no moisture or smells
  • Avatar Joseph Jacobs ★★★★★ a year ago
    They installed the Trane unit and they are the best AC HVAC service company I have ever used in 5 houses that I've owned. While I'm Alive and near them they will be the only company I trust with my HVAC needs.
  • Avatar Bo Burns ★★★★★ a year ago
    Had an emergency late Friday afternoon and Holt Phillips bent over backwards get my AC working so wouldn’t be without any A/C over the weekend.
    I’ve use this company for 26 yrs because they are the best!
  • Avatar Lou A ★★★★ a year ago
    Arrived early on a same day call for a no cool problem. Tech was great. Up and running in about a half hour. Price was high.
  • Avatar Chris Armantrout ★★★★★ a year ago
    This is the only company I will use for my heating, cooling, and electrical work. They are easy to work with and all the technicians are very knowledgeable. Very reasonable pricing too!
  • Avatar Branford McAllister ★★★★★ a year ago
    Spring 2023: Update. Again, we had Holt-Phillips out for annual service of our two units. Nick was on time, polite, courteous, competent, efficient, and thorough. He explained everything he did, in detail, clearly. As always, it was a pleasure … More to work with a company with a culture of customer service and competence. Excellent as always!
    Spring 2022: We had Holt-Phillips out for an annual service on our two HVAC units. Adam was on time, polite, personable, friendly, competent, thorough, and professional. Holt-Phillips installed the units a few years ago, and we have used them every year to service the units. They maintain them effectively and at a reasonable cost. But, we use them for all our HVAC needs because every one of their employees, including and especially Adam, are excellent. The company has a customer-oriented culture and is a complete pleasure to work with. Their employees are the best in the industry.
  • Avatar Kenneth W. Ponder ★★★★★ 2 years ago
    Had some residential electrical work done in preparation for hybrid heat pump water heater install. Service was fast and on time. Great communication. Electrician knowledgeable, friendly, and took time to educate. Pricing was reasonable, … More even though it was a small job. Thanks!
  • Avatar Jeff Jones ★★★★★ 2 years ago
    Brandon showed up early, was professional and thorough - found an odd problem, fixed the problem and explained everything. Tested and retested our system before leaving. Repair fee was very fair and reasonable. Would give more than 5 stars … More if I could.
  • Avatar Dorothy Edge ★★★★★ 2 years ago
    Today a young man named Brandon did the fall service on my unit. He was professional and polite; even though my dogs were sometimes yapping away. LOL. He pointed out some things I needed to know down the road that would need to be addressed. … More I think this company is top notch; I have been using them for many decades now, and you know what...their six month checkup has always been $68. from day one and has Never increased.
  • Avatar Charlie ★★★★★ 3 years ago
    The tech was super helpful. They don't charge extra for off hours.
  • Avatar Daisy Riley ★★★★★ 3 years ago
    I am a new homeowner as of Dec '21 in Niceville and about April my A/C unit started leaking water and then freezing up. We made due for a little while, not wanting to spend thousands of dollars at the moment, but eventually it wasnt … More holding up enough for my infant son. I called Holt Phillips, Mr. Rob White came out for an estimate, and 2 days later he had the new system up and running. Great, efficient and fast service. Thanks !
  • Avatar Bob Padgett ★★★★★ 3 years ago
    Appointment was between 12 and 1, Shawn was here at 1155. Excellent service, communicated very well and explained the issues he thought it may be. Also, showed me my thermostat was not working correctly. I normally use my uncle-out of state- … More very large Trane HVAC company. Shawn spoke to him over the phone to answer questions, after the call-my uncle told me the majority of HVAC techs can't answer what he asked and don't normally do those tests. He said Shawn's your man, call him when I have issues. That sealed the deal for me, as Shawn was honest, didn't try to upsell me, or throw out some other bogus issues.
    Bottom line: Straightforward, honest, same day appointment, good prices-Call them!
    Thank you!
  • Avatar Richard Van Rees ★★★★★ 3 years ago
    Service and technicians are the best I have seen in 40 years. Use Holt Phillips and you will never go any place else. My hat is off to them. Thank you!
  • Avatar Joe Stepan ★★★★★ 3 years ago
    Holt-Phillips Services is the best! Whether it is HVAC installation or system maintenance, Mike and Jan Phillips have established high standards and professionalism in their company and workforce. As a 15-year customer of Holt-Phillips, … More we are very satisfied with all they have done for us. We highly recommend Holt Phillips for any of your HVAC needs!
  • Avatar John Clay ★★★★★ 3 years ago
    I cannot say enough good things about this company. The owner called me within 2 hours of my first email request. Service techs are the best in the business. These guys really care and take pride in their work. Sean & Nick did my … More installation and were so respectful and professional.
    You need not look any further for a HVAC company to keep you cool and SAFE in the Florida heat and HUMUDITY.
    Respectfully,
    John R. Clay
    Crestview, Fl.
  • Avatar Diane Minks ★★★★★ 3 years ago
    Wow! What a great experience! We just had a new Trane electric air conditioning system / gas furnace installed and I wouldn’t have called anyone else to do this work for us but Holt Phillips. I’ve known Michael and Jan Phillips for a … More number of years now and know them to be honest, so very conscientious and just really awesome local people. And we all know that leadership sets the tone for a company.
    I was so impressed from my first contact that started with my email to Holt Phillips from their website. Michael called me back the next morning to answer my questions about the HVAC market. The office staff was great. Evan was very knowledgeable and answered all our questions about our options and provided a quote for each one. Less than a week later, Rob, Sean and Nick came to do the installation. I was very impressed with the attention our job received (three Holt Phillips trucks and three techs!). Again, these guys had it together. We discussed a couple things through the day and had a nice new shiny Trane system in by 2 this afternoon.
    I feel we received the best price, payment terms, and result possible. Thank you so very much, Holt Phillips!
  • Avatar Tammy Summers ★★★★★ 3 years ago
    We had a noticeable leak in our condo's AC system and needed it fixed quickly to accommodate an in-coming tenant. Holt-Phillips worked us in and showed exactly as scheduled. The work was quick but efficient. Rob found that a major … More part was still under warranty (unexpected), replaced it, then completed several other smaller jobs we had listed throughout the condo. He took care of it all. For great service, professional and courteous technicians and fair pricing you need to call Holt. Thank you Rob and Holt-Phillips for getting us back on track!
  • Avatar Ken Elliot ★★★★★ 3 years ago
    Holt Phillips was quickly available for a failed A/C during the worst part of summer on a rental home on 2 occasions. Call them if you need an estimate or repair and need it quickly. They are not the cheapest but you get what you pay … More for. Thank you
  • Avatar D. Stewart ★★★★★ 4 years ago
    A few years ago our AC stopped working on one of the hottest days of the summer. The company we initially called ended up coming back three times over the next 7 days because they were unable to get the problem fixed the first, second or … More third time. On the fourth try we called Holt-Phillips and had the AC fixed the same day! We have used them for everything ever since and will not use anyone else. Also, customer service is exceptional as well!
  • Avatar Dora Stewart ★★★★★ 4 years ago
    A few years ago our AC stopped working on one of the hottest days of the summer. The company we initially called ended up coming back three times over the next 7 days because they were unable to get the problem fixed the first, second or … More third time. On the fourth try we called Holt-Phillips and had the AC fixed the same day! We have used them for everything ever since and will not use anyone else. Also, customer service is exceptional as well!
  • Avatar Nicole Nolan ★★★★★ 4 years ago
    I called them to service my unit since it had been a year from the time we purchased our home. They were able to come out the next day.They were on time and profession.The guy who came out gave me a ton of advise on how to take care of … More my unit and things to look for. I highly recommend their services.
  • Avatar Libby Yang ★★★★★ 4 years ago
    Contacted Holt/Phillips to replace AC/Heat they worked with us an gave us a great price for the best Trane system with leaf cover - 3 ton 18 seer heat pump system with 10 yr parts/ 2yr labor. It included everything. Sean was the best tech … More ever. He fixed our AC/heat temporarily after he found a shorted wire. The owner Mr. Phillips even gave us an additional rebate. It turns out that if you replace your entire HVAC system Gulf Power will give you a $250.00 rebate. The AC company has to be partnered with Gulf Power and will be listed on their website. I would highly recommend Holt/Phillips for all your AC needs.
  • Avatar specialk ★★★★★ 4 years ago
    Our A/C heat pump compressor went out on Friday and a great crew from Holt Phillips was there early Monday morning to install a whole Trane system in 5 hours.
  • Avatar diane smith ★★★★★ 4 years ago
    Holt Phillips does a fabulous job of always taking care of us when we need them. They always seem to find a way to provide us with same day service whenever we have an issue. I strongly recommend Holt Phillips for A/C and electrical needs. … More Wonderful staff and always friendly.
  • Avatar Mary-Allison OBrien ★★★★★ 4 years ago
    We are so happy with the service we received from Holt Phillips. Austin, our technician, was outstanding in every way! — knowledgeable, professional, courteous, and friendly. Of course, it’s no fun sweltering in your home and shelling out … More money to have your AC fixed, but when that day comes we recommend Holt Phillips.
  • Avatar Alan Henry ★★★★★ 4 years ago
    great service and the trane ac is the best i have had.
  • Avatar Haley Sawyer ★★★★★ 4 years ago
    I called at 10am on a Friday needing someone to come out and ensure I installed my kitchen chandelier correctly. They were able to send someone out the same day. Evan was very kind, professional and patient as I asked him to teach me the … More correct way to install it. He showed me step-by-step what to do and answered all of my questions thoroughly. I will be calling them again for future help and highly recommend them. Thank you again!
  • Avatar Robert Macky ★★★★★ 4 years ago
    I expected excellent service and installation. I received what I expected. Believe me I did my homework before I called. Good job Holt Phillip's team.
  • Avatar Melissa Perry ★★★★★ 4 years ago
    I like these guys.I’ve been a customer for a long time...forever needing bandaids on my 17 year old heat pump. Finally after being advised to save my pennies (which I did) I decided to have my unit replaced. Sure, I had other proposals/quotes … More and some for less $ but I knew I needed to go with Holt Phillips. They have never let me down.My install went smooth-no complaints.From the initial proposal by Evan, the follow up phone call by the owner Mike Phillips, to the install with Evan and team everything went well. I wouldn’t hesitate to recommend Holt Phillips.
  • Avatar Dany C ★★★★★ 4 years ago
    Great professional company. I truly recommend them. They went out of their way to help me and guided me through the whole process. I had to replace my whole AC and heater unit. Eventough I have a home warranty, I used Holt Phillips as an … More outside contractor because they are reliable, honest and I rather go with a company that I can trust. They went far beyond in helping me with the paperwork, so that the process to get some coverage with the home warranty can be done to help with the budget. Since replacing the whole unit it's costly, they guided me in getting a home projects loan as well to help in my budget. Overall I'm glad I went with them, specially before winter happened. The whole system that they recommended it's amazing. I save in electric and gas. They're really good with the installation. They are very friendly and take the time to talk and answer any questions, whether talking to the office over the phone or talking to the technicians in person. It's hard to find good quality companies this days and I'm glad I have encounter them. Once again I completely recommend them.
  • Avatar Lucy Leibach ★★★★★ 5 years ago
    Our 20 year old HVAC finally gave out- Holt Phillips cane out to give it a charge until the new unit could be installed. Evan and Josh showed up on time, were extremely polite and professional- cleaned up after themselves throughout the … More entire installation. Gave appropriate demo on the newer thermostat and made sure we didn’t have any further questions before leaving . This company is amazing, always new it and now an even bigger believer having had to replace our HVAC.
    Thank you so much! We are forever customers!!!
  • Avatar Doug Jones ★★★★★ 5 years ago
    Absolutely outstanding in every respect. HP installed a new Trane AC unit in our home. They were several thousand dollars below the estimate we got from Peaden. They arrived right on time and the installation was absolutely superb. … More The technicians knew exactly what to do and when to do it. They were a finely tuned team and finished the job far earlier than we had expected. They were very professional, extremely polite and highly proficient. We are completely thrilled with the new unit. It is unbelievably quiet and highly efficient. Holt Phillips has been servicing our home for over 25 years and we proudly give them our highest possible recommendation.
  • Avatar jackie spencer ★★★★★ 5 years ago
    My a/c needed repaired and unfortunately the part they brought was not 100% perfect. They fixed the a/c to keep me cool in the meantime, ordered a new part and came back and replaced it in a timely manner. Here's the kicker - they … More didn't HAVE to tell me that the part was not 100% - I prob wouldn't have known. Holt Philips believes in doing the RIGHT thing. They were courteous, honest and I wont use another a/c company from here on out! Well done 🙂
  • Avatar sidney cary ★★★★★ 5 years ago
    Holt - Phillips professionals: Austin & Rob were punctual, efficient,
    and very knowledgeable about the Carrier 2020 Heat Pump they
    installed today in our home. Additionally, they were very respectful
    to us personally, and neat as
    … More they cleaned up the work area when
    finished. We have been Holt - Phillips customers for years and
    certainly recommend them to everyone.
  • Avatar Steve Mckosky ★★★★★ 5 years ago
    I have to say Evan and the guys beautifully installed my 2-ton Trane heat pump. All the guys were professional, speedy, and neat. They worked out in the rain all morning and still they all kept a positive attitude and were very pleasant … More to be around. They took the time to answer all of my questions, I was very impressed. Michael and Jan, you trained your employees well, keep up the awesome work. Holt Phillips Services is my one and only choice for heating, cooling, and electrical work.
  • Avatar Larry Pelton ★★★★★ 6 years ago
    On time and knowledgeable team for the replacement of our inside and out a/c /heat pump unit. They kept the area clean and worked together as a team, my questions were answered in a professional/ friendly manor. Happy with the results … More for removal and install, all went perfect, units are working as advertised and we are cool or warm what ever the day decides to throw upon us.
  • Avatar Margo C-Brown ★★★★★ 6 years ago
    We had our A/C unit replaced and the service we received was outstanding. From the time we initially started communications with Mike until his team of knowledgeable and professional personnel finished installing the new system we had … More no doubt that we had chosen the right company. We needed the system put in within a short amount of time and Mike came through. His team arrived exactly on time and immediately went to work, after making sure to lay down protection for our floors. They were polite and courteous and a joy to talk to. The unit was installed and up and working before the end of the work day. They went through the installation and the new digital thermostat in detail and made sure that I understood everything. They provided us with the appropriate paperwork for the inspector, etc. Before leaving Mike's crew cleaned up any mess they made (which was minimal). I would highly recommend Holt Phillips Services to anyone looking for professionalism and accurate and up to date knowledge of their product . Thanks Mike, we appreciate all you did...and that of your crew!


Leave Your Review on Google
Read More Reviews